Employed employees are a valuable resource of the company, significantly affecting the quality of products and services. The satisfaction of the team translates into the results of the organization, so it is important to meet the needs of the staff. This type of research is a way to diagnose internal problems, but also a tool for more effective use of the potential and talents of the staff.
ABR SESTA offers cyclical and one-off employee satisfaction and commitment surveys. The participation of external moderators, providing employees with full anonymity and the possibility of organizing a survey outside the company translates into a relaxed atmosphere of the meeting and honest expression of opinions.
We also specialize in verifying customer service standards. We conduct several thousand technical audits annually Mystery Shopper. Thanks to anonymous visits of trained auditors at points of sale and service, we check the actual behavior of employees in contact with a potential buyer.
Thanks to us, you will explore topics such as:
- employee satisfaction
- customer service standard
- level of employee involvement
- internal communication in the company
- employee training needs
- the image of the employer