Employees constitute a valuable asset of the company, which significantly influences the quality of offered products and services. Satisfaction at work translates into results achieved by the organisation, that is why meeting your staff’s needs is so vital. Such surveys not only help diagnose the company’s internal problems, they will also enable you to make more efficient use of the potential and talents of your employees.
ABR SESTA offers employee involvement and satisfaction surveys which may be conducted on a regular, long-term, or one-off basis. Involving external moderators, ensuring full anonymity of participating employees as well as the possibility to organise the survey outside company premises help conduct the meetings in a friendly atmosphere, enabling participants to openly and honestly express their views.
We also specialise in customer service standards compliance verification. Every year, we perform 8000 audits by means of the mystery shopper methodology. Thanks to anonymous visits of trained auditors in points of sale and service, we are able to verify actual behaviour of the staff when contacting potential shoppers.
If you commission a survey to ABR SESTA, you will be able to examine:
- staff satisfaction
- customer service standards
- staff involvement
- internal communication in the company
- training needs of the staff
- the employer’s image