Nasza historia

Be Informed. Be Smart. Be Sure.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean feugiat dictum lacus, ut hendrerit mi pulvinar vel. Fusce id nibh at neque eleifend tristique at sit amet libero. In aliquam in nisl nec sollicitudin. Sed consectetur volutpat sem vitae facilisis. Fusce tristique, magna ornare facilisis sagittis, tortor mi auctor libero, non pharetra sem ex eu felis. Aenean egestas ut purus nec vehicula. Morbi eu nisi erat. Nam mattis id lectus sit amet mattis. Suspendisse eget tristique neque

Godziny pracy biura

Monday - Friday 09:00AM-17:00PM
Saturday - Sunday ZAMKNIĘTE

Aktualności z rynku badań

    No posts were found.



Employed employees are a valuable resource of the company, significantly affecting the quality of products and services. The satisfaction of the team translates into the results of the organization, so it is important to meet the needs of the staff. This type of research is a way to diagnose internal problems, but also a tool for more effective use of the potential and talents of the staff.


ABR SESTA offers cyclical and one-off employee satisfaction and commitment surveys. The participation of external moderators, providing employees with full anonymity and the possibility of organizing a survey outside the company translates into a relaxed atmosphere of the meeting and honest expression of opinions.


We also specialize in verifying customer service standards. We conduct several thousand technical audits annually Mystery Shopper. Thanks to anonymous visits of trained auditors at points of sale and service, we check the actual behavior of employees in contact with a potential buyer.


Thanks to us, you will explore topics such as:

  • employee satisfaction
  • customer service standard
  • level of employee involvement
  • internal communication in the company
  • employee training needs
  • the image of the employer

How will you benefit?

you will improve customer service quality by verifying internal procedures

you will mitigate the risk of valuable staff members leaving your company, which will allow you to avoid losing company profits

you will mitigate the risk of conflicts within the organisation, thus making its operations more efficient

you will develop your employees’ skills by practising reactions to non-standard customer behaviour

you will increase your staff’s involvement and performance by introducing shared responsibility for changes in the organisation

you will develop a friendly employer image

Research we conduct in the given area:

Badania etnograficzne
Ethnographic research

Badania neuromarketingowe
Neuromarketing research

Desk research
Desk Research

Selected clients:

Selected references:

Join our satisfied customers. Ask what we can do for your business