Nasza historia

Be Informed. Be Smart. Be Sure.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean feugiat dictum lacus, ut hendrerit mi pulvinar vel. Fusce id nibh at neque eleifend tristique at sit amet libero. In aliquam in nisl nec sollicitudin. Sed consectetur volutpat sem vitae facilisis. Fusce tristique, magna ornare facilisis sagittis, tortor mi auctor libero, non pharetra sem ex eu felis. Aenean egestas ut purus nec vehicula. Morbi eu nisi erat. Nam mattis id lectus sit amet mattis. Suspendisse eget tristique neque

Godziny pracy biura

Monday - Friday 09:00AM-17:00PM
Saturday - Sunday ZAMKNIĘTE

Aktualności z rynku badań

    No posts were found.


Mystery Shopper

The Mystery Shopper is based on covert participant observation (the auditor interacts with the test person according to a predetermined scenario). Its purpose is usually to verify compliance with customer service standards, test the level of recommendation or brand image. The method assumes that trained auditors play the role of ordinary customers visiting the facility and interested in purchasing a product or using a service.


The auditor follows the developed action scenario and, following the guidelines, checks the customer service process – verifies its compliance with the accepted standards. The visit ends anonymously – Mystery Shopper does not reveal the true purpose of the visit. The essence of the study is the fact that the employees of the surveyed facilities do not know that they are participating in the study and behave exactly as if it took place in everyday contact with the client. Thanks to this, it is possible to study a given phenomenon without distortions that may accompany other research methods. The survey may take the form of direct visits to the facility, telephone conversations (e.g. verification of the work of telephone consultants) or online contacts (e.g. chats on the website).

How will you benefit?

defines weak and strong points in customer service

enables verification and development of personnel sales skills

enables the verification of the brand's reputation by checking the recommendations

provides full formation on natural behaviour of the persons observed

checks the methods of work at the competition

provides the possibility to test the functioning of internal procedures

helps improve the efficiency of the organization’s operations at the points of contact with clients

guarantees the highest research standard compliant with the guidelines of the PKJPA and the OFBOR

Areas we research by means of a given method:

Klienci i zachowania_
Customers and behaviour

Produkty i ceny_
Products and prices

Selected clients:

Selected references:

Join our satisfied customers. Ask what we can do for your business